We're thrilled to unveil our game-changing new feature - the Loopit Subscriber Portal. Powering some of the world's leading car subscription providers, Loopit understands how important it is for providers to cater to the changing preferences of modern motorists who in gravitating towards flexible usage models, such as car subscriptions, are prioritising a customised and flexible approach to car usage. We've seen first-hand providers who deliver a seamless customer experience has benefited from building long-term competitive advantages - which we believe is going to be more important as new disruptors enter the market.
Recognising this evolving trend and the rising demand for digital-first, customer-centric solutions, we are proud to release the Subscriber Portal - exclusive to providers on the Loopit network. This groundbreaking feature brings unprecedented convenience and control to subscribers by delivering an experience that is not only easy to navigate but also to manage their plans effortlessly.
With the Loopit Subscriber Portal, subscribers can take charge of their car subscription with a comprehensive view of all their subscription details including:
Subscribers can access the Loopit Subscriber Portal wherever they are, and whenever it suits them. By offering a quick login access where subscribers can log in via mobile or desktop using just their email and vehicle registration, this level of convenience ensures them have 24/7 access to your subscription details and payments, letting them stay in control of your car subscription journey.
We believe providing your subscribers with full transparency and control over their car subscription is a corner stone for making car subscription management simple, swift, and user-friendly.
In addition to delivering complete transparency, the Loopit Subscriber Portal allows subscribers to manage their subscription with ease. With just a few clicks, subscribers can promptly:
The Loopit Subscriber Portal is designed with providers in mind, significantly reducing the administrative time and effort traditionally associated with car subscription management. The platform streamlines many administrative tasks, freeing your team to focus on more strategic, higher-value tasks. This results in substantial time savings and increased productivity, positively impacting your bottom line.
With the Subscriber Portal, we're taking customer experience to a new level. By enabling self-service management for subscribers, you're offering an enhanced user experience that fosters satisfaction and loyalty. This improved interaction results in better customer relationships, increased retention, and potentially more referrals, all contributing to your business growth.
To ensure a smooth and seamless start, we've simplified the setup process for your Subscriber Portal into a few straightforward steps. Here's your friendly guide to getting started:
In the coming months, the Loopit team will be working on enhancing the functionality of the Subscriber Portal by introducing additional features such as:
In the meantime, if you have any feedback feel free to let us know at support@loopit.co or via the Feedback tool on the platform.
Subscribers need the following to log in:
On first release, we rely on you to contact subscribers yourselves in order to share their login information. We are working on creating automated emails on your behalf.
Not at this time. We are exploring the capability to allow subscribers to partial payment of an invoice or to request payment plans for larger invoices. These features can be turned off if you do not wish to offer it to your subscribers.
Not at this time. Subscribers are only able to update their payment details and pay overdue invoices.
Not at this time, but we are working on it and we will notify you when this feature is available.
Not at this time, but we are currently working on enabling this.
Customers will be able to view details including:
The Safety Center allows customers to report any issues including:
All reported incidents through the Subscriber Portal Safety Center will be emailed to your nominated account email address.
We already email subscribers a copy of their invoices upon payment, which includes a breakdown of charges and fees. They do not have the ability to view a detail breakdown of invoices inside the portal.
Not at this time. We are exploring the capability to allow customers to submit requests to make changes to their subscriptions.
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