Unlocking Car Subscription as a Strategic Lever in the Automotive Industry

Explore the transformative role of car subscriptions within the wider auto retail landscape, driving innovative solutions to market challenges and customer experiences.

George Skentzos

Head of Customer Experience
 @ Loopit.co

Published on 

June 25, 2024

  ·  

Last updated on 

June 25, 2024

Key Takeaways

  • Car subscriptions should be integrated into broader business strategies rather than treated as standalone services.
  • Using subscriptions strategically can help tackle common industry issues like managing off-lease vehicle surpluses.
  • Subscriptions can change how dealers engage with customers, providing flexibility and fostering loyalty.
  • They offer a valuable tool for pushing the adoption of electric vehicles, aligning with greener automotive goals.

Often, the automotive industry views car subscriptions simply as a standalone service, but their real value comes from integrating them as part of a broader strategy. This approach can solve a variety of challenges, from managing used car inventories to encouraging consumers to try electric vehicles. Thinking of car subscriptions as a strategic tool rather than just a service can unlock new opportunities for your business. Let's look at how this can be practically implemented to benefit both the company and its customers.

1. Managing Market Supply for Off-Lease Vehicles

One of the perpetual challenges in the automotive industry is the management of off-lease vehicles. As these vehicles re-enter the market, they can often lead to an oversupply, depressing prices and crowding out new car sales. Car subscriptions can offer a solution by absorbing some of these vehicles into their fleets. This approach provides a buffer against immediate market oversupply, stabilizing prices and offering subscribers access to high-quality, recent-model cars.

2. Lowering the Barrier to Adoption for Electric Vehicles

As the world moves towards greener solutions, electric vehicles have taken center stage. However, the adoption rate of EVs is often hampered by their high upfront costs and consumers' range anxiety. Car subscriptions can mitigate these barriers by allowing consumers to experience EVs without the long-term commitment or upfront cost. This alternative path to EV ownership can accelerate consumer familiarity and comfort with electric technology, potentially speeding up the transition towards a greener automotive ecosystem.

3. Providing Flexibility Through Continuation for Leases

Towards the end of a lease contract, consumers often face a decision point—whether to return the vehicle, buy it out, or lease another. This moment can be stressful, compounded by financial considerations and the search for a suitable next vehicle. Car subscriptions can offer a seamless transition, providing customers with the flexibility to extend their current arrangement without locking into another long-term lease or loan. This flexibility is not only a boon for consumers but also allows dealerships to retain customers within their ecosystem.

4. Sourcing Quality Used Car Inventory

Finally, car subscriptions can serve as a strategic source for quality used car inventory. By initially purchasing vehicles at volume discounts and rotating these through their subscription fleet, companies can eventually sell or lease these well-maintained, lower-mileage vehicles at a premium. This strategy not only maximizes the revenue from each vehicle but also ensures a steady supply of attractive used cars in a market where such inventory can sometimes be scarce.

Viewing car subscriptions solely as a service sells short their potential impact on the automotive industry. When strategically integrated into broader retail and inventory strategies, subscriptions can offer solutions to long-standing challenges—from managing off-lease vehicle supply to easing consumer transitions to electric vehicles. Moreover, they can enhance customer flexibility and satisfaction while also serving as a lucrative source of premium used cars.

The task ahead for automotive companies is to shift their perception of car subscriptions from a niche offering to a dynamic, strategic tool. This paradigm shift, coupled with thoughtful implementation, can unlock considerable benefits across the automotive value chain.

About the author
George is the Head of Marketing and Customer Experience at Loopit. Having originally started his career as a motoring journalist and founding team member for one of Australia's top automotive startups, George has a strong passion for automotive, business and growth marketing.
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